Returns & Exchanges
At Welcia Singapore, we prioritize your satisfaction and beauty needs. If you receive a defective or incorrect item, you may request an exchange or return within 7 days of receiving your order, provided the product remains in its original, unopened packaging.
Check Eligibility
Ensure your beauty products are unused, unopened, and in their original retail packaging with all seals intact.
Contact Customer Support
Email our support team with your order number and clear photos of the item to receive a Return Authorization code.
Pack and Label
Securely pack the items in their original shipping box to prevent damage and include the provided Return Authorization details inside.
Drop Off or Collection
Return the parcel to any Welcia-BHG retail outlet or arrange for a courier collection as instructed by our support team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing